PURL & HEARTH

Privacy policy

How Purl & Hearth, a service on MIAI, uses your information. Updated 8 November 2026.

Your account

MIAI provides the account system. We use your name, email, password hash and security records to create and protect your account. An existing MIAI account also works here. We never store your password as readable text.

Projects and support

Saved pattern references belong to your signed-in account. We store support messages, contact details and ticket references to answer your requests. Please do not send passwords or payment-card details.

Why we use data

We process account and project data to provide the service you request, support and security records for our legitimate interests in operating a safe service, and records required by law to meet legal obligations. We do not use this site for marketing or sell personal data.

Providers and retention

The site is hosted on MIAI infrastructure. MIAI’s email provider delivers requested account-recovery messages. Account records remain while the shared MIAI account is active; you can request deletion through Contact. Support records are reviewed for deletion after 24 months, unless an unresolved issue or legal duty requires retention. Security logs follow MIAI’s security retention controls. The new site is not taking payments.

Your rights and contact

Use the Contact page’s Privacy request topic for access, correction, export, objection or deletion requests. We will verify the account before disclosing or deleting information. Closing a shared MIAI identity can affect other MIAI services; we will explain this before making that change. You can complain to the UK Information Commissioner at ico.org.uk. Where providers process data outside the UK, applicable transfer safeguards must be maintained.