PURL & HEARTH

Cancellation and refunds

No payments are taken on this site.

Free accounts

There is currently no subscription to cancel or payment to refund. You can sign out, remove saved projects, or send a privacy request through Contact.

When membership opens

Checkout must state the full price, renewal schedule, trial end and cancellation method before purchase. Cancelling renewal will stop future charges; paid access will normally continue to the paid-through date. The exact purchased terms and applicable consumer rights take precedence.

Digital-content rights

Immediate supply of paid digital content requires your express consent and acknowledgement of any loss of the statutory cancellation right, plus confirmation of the contract. Simply creating an account does not waive a right. Faulty or misdescribed digital content may give you rights to a remedy; these are not removed by our policies.

Getting help

Use Contact with the account email, order reference if any, and the issue. Do not send card numbers. The published billing controls and full purchase terms must be ready before paid checkout is enabled.